Excellus BCBS Launches New Website: Enhancing User Experience for Millions

Excellus BCBS Launches New Website: Enhancing User Experience for Millions

Rochester, NY – Excellus BlueCross BlueShield, a leading healthcare provider, has announced the launch of its new website, https://excellusbcbs.com, to provide a more intuitive and user-friendly experience for millions of users. With a focus on accessibility, convenience, and personalized healthcare services, the redesigned website aims to revolutionize healthcare management in the digital age.

The revamped website boasts an array of new features and improvements that cater to the needs of Excellus BCBS members. The user experience has been enhanced through a sleek and modern design, making it easier for visitors to navigate and access the information they require. From healthcare plans and benefit details to provider directories and claims processing, the website now offers a seamless and hassle-free experience.

One of the standout features of the new website is its commitment to accessibility. Recognizing the importance of providing equal access to healthcare information and services, Excellus BCBS has diligently worked towards meeting the Web Content Accessibility Guidelines (WCAG). This ensures that individuals with disabilities can easily access and utilize the website’s resources, regardless of their physical impairments.

In addition to improved accessibility, Excellus BCBS recognizes the growing need for on-the-go healthcare management. The new website has been optimized for mobile devices, allowing users to conveniently access their healthcare information anytime, anywhere. Whether it be scheduling appointments, managing prescriptions, or reviewing claims, the responsive design provides a seamless experience across a wide range of devices, including smartphones and tablets.

“The launch of our new website reflects our commitment to delivering the best possible experience to our members,” said Nancy Korobanik, Vice President of Digital Transformation at Excellus BCBS. “We understand the importance of user-friendly platforms that put control back in the hands of our members. The redesign not only enhances accessibility but also ensures that our members have the information they need, right at their fingertips.”

Another noteworthy feature of the new website is the enhanced member portal. Excellus BCBS members can now create personalized accounts to access a wide range of tools and resources. From tracking healthcare spending and managing claims to researching treatment options and connecting with a healthcare provider, the member portal empowers individuals to take control of their healthcare journey.

To complement the member portal, Excellus BCBS has also introduced a dedicated customer support feature on the website. The support center aims to address member queries and concerns promptly, with a team of knowledgeable representatives available through live chat, email, or phone support.

“We are focused on ensuring that our members have the support they need whenever they need it,” stated Korobanik. “Through the new website, we are offering a dedicated customer support feature that simplifies the process of accessing assistance and ensures that our members can readily connect with our support staff when they require it the most.”

The launch of the new Excellus BCBS website marks a significant milestone in the organization’s journey towards enhancing patient care and experience. With its user-centric design and commitment to accessibility, the website is poised to revolutionize healthcare management for millions, helping them take control of their health and well-being.

For more information about Excellus BlueCross BlueShield and to explore the new website, visit https://excellusbcbs.com.

John Smith
Communications Manager
Excellus BCBS
(123) 456-7890
[email protected]

Link to the website: excellusbcbs.com